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Skills training with actors · analysis & consultancy

Strengthen social safety. Stop inappropriate behaviour.

We train employees to step in, help managers build safer teams, and advise organisations facing more complex situations.

Schedule an introductory call Read about social safety →

Sound familiar?

Four situations others come to us about

  • Your colleague is on the receiving end of comments that aren't OK. You want to say something, but don't know what.
  • As a manager, you want to create a safe working environment for your people. Where do you start?
  • Something's going on in your team, but you can't quite name it. How do you address it?
  • The employee survey shows people don't feel safe. What now?

Our approach

Less talk, more practice

Caroline Pickard facilitates a training, working with post-its on a whiteboard

In our trainings, employees and managers develop the skills to stop inappropriate behaviour and strengthen social safety. We keep the theory short and give participants the room to experience and practise. That's why we almost always work with actors.

Our advice is grounded in scientific insight and in your specific organisational context. We gather that context through working sessions, confidential interviews, observation and document analysis. The goal is always the same: more social safety and inclusion.

Services

Training for staff and managers, or consultancy

Rutger Legeland delivers a training to a group of participants

Training for employees

Active bystander

Learn to respond constructively to inappropriate behaviour at work and to support your colleagues. With actors, realistic scenarios and space to practise.

Training for managers

Active leader

Learn how to create a safe working environment for your people. What is your role as a manager, and how do you pick up on signals early?

Consulting for teams and organisations

Analysis & consultancy

Assess the situation and get advice on the right next steps. Together we restore trust and collaboration in the team.

Why a separate track for managers?

Whoever holds power sets the tone. Behaviour from someone in authority lands harder, and research shows a substantial share of inappropriate behaviour comes from managers themselves. That calls for self-reflection, and a different practice-setting than for employees.

Training for employees

For employees and teams who want to make their workplace safer.

What you'll learn

  • Recognise and name inappropriate behaviour at work
  • Choose a fitting intervention and apply it with confidence
  • Give feedback on behaviour that crosses the line
  • Set boundaries and communicate them clearly
  • Ask for help when in doubt, rather than staying inactive
  • Support colleagues who experience inappropriate behaviour
Format
Tailored · with actors
Basis: 3 hours or 2× 2 hours
Investment
From €2,000

For lasting behaviour change we often combine the basis with a follow-up session, peer learning or team coaching.

Schedule an introduction Download the hand-out

Training for managers

For managers who take responsibility for a socially safe working environment.

What you'll learn

  • Intervene when inappropriate behaviour occurs
  • Set the social norm through your own behaviour and in conversation with your team
  • Build the trust that lets people come to you
  • Examine how organisational structure, team dynamics and behaviour shape (un)safety
Format
Tailored · with actors
Basis: 4 hours or 2× 2 hours
Investment
From €3,000

A basis won't cover every learning goal. For lasting change we extend the programme with additional sessions, coaching or peer learning.

Schedule an introduction

Consulting for teams and organisations

For teams and organisations with a concrete situation that calls for action.

What we deliver

  • We jointly investigate the sources of (un)safety through analyses of behaviour, sentiment, process and/or structure
  • We validate our findings with stakeholders in interviews or working sessions
  • We deliver a clear report with conclusions and priorities
  • We advise on next steps: structural or process changes, training, team coaching
  • On request we support implementation and evaluate the effect
Format
Tailored
1 to 12 months
Investment
On request
Indicative from €10,000
Schedule an introduction

What participants say

A selection: average 8.6/10

"I learned concrete intervention options and got to practise them. I learned that I'm never a neutral bystander."

Participant

"That it's okay not to get it right the first time; that you can still approach people afterwards; that as a bystander you really can make a difference."

Participant

"Working with Rutger and the actors was incredibly pleasant. They put you at ease right away. In the past, actors sometimes felt awkward to work with, but this time it felt natural."

Participant

"I've learned useful strategies on how to become an active bystander, and to reflect on what being one means."

Participant

"I think this training should be mandatory for all employees of the university."

Participant
See our partners & clients →

Read more

Want to dig deeper?

PDF

Hand-out: interventions for inappropriate behaviour

Practical guidance to intervene, in the moment and afterwards. With an overview of helplines. Bilingual NL/EN.

Download → PDF

Report: social safety in universities

Context, references and practical guidance for universities and other knowledge organisations.

Download → Article

Our expertise: social safety in the workplace

How do you build a socially safe environment and tackle inappropriate behaviour? Our view and approach.

Read more →

Who'll guide you

Our experts

Portrait of Caroline Pickard

Caroline Pickard

Independent trainer & consultant. Certified confidential adviser. Works with Human Centric, Catalyst and Talent naar de Top.
View the team →

Portrait of Rutger Legeland

Rutger Legeland

NOBTRA-accredited trainer · LVV-registered confidential adviser · co-founder of Human Centric.
View the team →

FAQ

Frequently asked questions

What if our team isn't open to this?

We hear this often. We always begin with an obligation-free conversation to see if our training is the right fit. Once teams realise our approach is about building skills, not casting blame, engagement and willingness grow quickly.

What sets you apart from other bystander trainers?

We tailor every programme, use actors so participants can practise extensively, and we are realistic about what is achievable.

How many participants per group?

8 to 16. For larger numbers we split into multiple sessions.

How long does the training take?

From a 3-hour workshop to a multi-day programme. The Active leader track is always tailored.

Do you also work in English?

Yes. All trainings are available in NL and EN. The hand-out is bilingual.

Get started

Half an hour, and you'll know if we can help with your situation.

In a no-obligation 30-minute call you’ll get answers to three questions: can we help you, what approach we’d suggest, and roughly what that would cost.

Rutger Legeland, co-founder of Human Centric

Rutger Legeland

Co-founder of Human Centric

“I run our introductory calls. No sales pitch, just an open conversation about what you need.”

Schedule introductory call →

30 min · Microsoft Teams · no obligation

Call or message +31 6 53 84 53 39

Not ready for a call yet? Download addressing inappropriate behaviour (PDF), read our expertise on social safety or browse the resources.